FAQ

Yes, you can return eligible products as long as they are unopened, unused, and in their original condition. Returns must be requested within 30 days of delivery.

Please note that some products are not eligible for return, including bespoke and customized items, the customizable 3×15ml coffret, and sample sets.

To request a return, please email us at contact@nicolaiparis.com with your order ID, the product(s) you wish to return, and your reason for the return. Once your return is confirmed, we’ll provide you with a prepaid return label. Once we receive your parcel, we’ll issue a refund to your original payment method.

Most of our Eau de Parfum and Eau de Toilette fragrances come with our free trial and return service. Your order includes a complimentary sample so you can experience the fragrance at home before opening the bottle.

If the fragrance isn’t quite right for you, you can return the unopened and intact bottle within 30 days of delivery. The complimentary sample is yours to keep whether or not you decide to return the full-size bottle.

To check whether your fragrance is eligible, look for the mentions “free trial and return” or “sample included” on the product page.

Once we receive your returned parcel, we process the refund to your original method of payment within 14 days. Processing times can vary depending on your bank, so it may take a few business days for the refund to appear on your statement.

A few exceptions aren't eligible for this policy: the customizable 3×15ml coffret, sample sets, and bespoke orders, since these are made to order or personalised.

Once a bottle has been opened, it falls outside the return conditions. We recommend trying the sample only so the return option stays available if needed.

Please contact our customer service team before opening your fragrance. If your complimentary sample is missing, they will be happy to help and provide a solution so you can try the fragrance without compromising your eligibility for a return.

For every fragrance ordered, the House includes a sample of the chosen fragrance along with two additional samples. To take it a step further, the discovery set allows you to explore a selection of our creations, whilst the customisable 3x15 ml set lets you create your own.

Yes. Once you have purchased the 8-sample discovery set, we will email you a discount code valid for three months on an eau de parfum of 100 ml or more.

We do not offer individual samples, but the customisable 3x15 ml set allows you to choose your fragrances in 15 ml sizes, so you can create a selection entirely to your taste.

We’re sorry about that. Please email us at contact@nicolaiparis.com with your order number: we’ll check and send it to you.

Our codes, such as the one sent after you’ve purchased the discovery box, are sent by email: please check your spam and promotions folders first. If you can’t find it there, please email us at contact@nicolaiparis.com with your order number.

A code may have expired, be subject to a minimum spend, or be restricted to certain products. Please email us at contact@nicolaiparis.com, stating the code and the contents of your basket: we’ll look into it.

Only one code can be used per order. Please choose the one that offers you the best value.

Once an order has been confirmed, a code cannot be applied retrospectively. Please keep it for your next purchase.

We apologize for this inconvenience. Please contact us at contact@nicolaiparis.com with your order number and a photo of the item received, and our team will arrange the correction as quickly as possible.

We apologize for this inconvenience. Please contact us at contact@nicolaiparis.com with your order number, and our team will look into this and arrange a resolution as quickly as possible.

Nous en sommes désolés. Cela peut tenir à un afflux de commandes, à une vérification de stock, ou simplement à un e-mail de confirmation qui n'est pas arrivé : regardez dans vos dossiers indésirables et promotions.

Écrivez-nous à contact@nicolaiparis.com avec votre numéro de commande : notre équipe vérifie l'état de votre commande et vous tient informé dans les meilleurs délais.

We apologize for this inconvenience. Please contact us at contact@nicolaiparis.com with your order number and a photo of the item received, and our team will arrange a replacement or resolution as quickly as possible.

If any detail is incorrect, please email us at contact@nicolaiparis.com with your order number and a photo of the item you received. We will check it and get back to you with a solution.

Please contact us at contact@nicolaiparis.com with your order number and your company details (name, address, and VAT number if applicable), and we'll be happy to issue or correct your invoice.

These depend on your destination and are calculated automatically when you place your order. You will find full details in the delivery charges table above.

Delivery is free for orders of €80 or more in France, €100 or more in the European Union, £125 or more in the United Kingdom and $150 or more in the United States.

Orders placed before 11.00 (Paris time) are prepared the same day in our Paris workshop, Monday to Friday.

Please allow: France 2 to 4 working days · European Union 2 to 5 working days · United Kingdom 2 to 5 working days · United States 2 to 7 working days · rest of the world 4 to 10 working days.

These delivery times do not include periods of high demand or exceptional circumstances, during which they may be extended by a few days.

In France, Colissimo, delivered to your door or to a collection point, whichever you prefer. A Chronopost express option is available for urgent deliveries.

Everywhere else, FedEx Express, with tracking and signature on delivery.

As soon as your parcel is dispatched, you’ll receive an email containing your tracking number and a direct link to the courier’s website. Please remember to check your spam and promotions folders, as this email sometimes ends up there.

If you haven’t received anything within 3 working days, please email us at contact@nicolaiparis.com, quoting your order number: we’ll check the status of your order and get back to you.

We deliver to over a hundred countries. To check, simply enter your address when placing your order: if your country is covered, the delivery options will be displayed along with their prices.

Some destinations cannot be served due to regulatory restrictions relating to the transport of alcoholic products.

Please email us at contact@nicolaiparis.com, stating your order number and your preferred town: we’ll work with you to find a suitable collection point.

Please let us know about the issue and we’ll check your order. Don’t worry: if you haven’t selected a collection point on the carrier’s map, your parcel will be delivered to your address.

Please email us at contact@nicolaiparis.com with your order number: we will check the tracking details with the carrier.

If the parcel is confirmed as lost, we will resend your order and provide you with a new tracking number. If there is an unusual delay, we will monitor the delivery and keep you informed.

Some local address formats are not recognised by our payment page. Please try entering a street number – even an approximate one – or enter it in the address field.

If the problem persists, please contact us: we will process the order for you.

No. Whatever your destination, customs duties and import taxes are covered in full by Maison Nicolaï. The amount shown at the time of your order is the final amount: you will not be charged any additional fees, either by us, by the carrier, or on delivery.

Within the European Union, this is not an issue: there are no customs duties or import formalities between Member States.

Do not make any payments and contact us immediately at contact@nicolaiparis.com. We have already taken care of the formalities and charges on our end: a payment request indicates a processing error, which we will sort out with FedEx.

A parcel may also be held for a few days for a simple document check, without you being asked to pay anything. In this case too, it will cost you nothing.

This is a standard customs procedure for certain destinations. Please forward any enquiries they may have to contact@nicolaiparis.com: we will provide the requested information directly.

This note covers both weather-related issues and address problems. The carrier is best placed to answer your enquiries directly, but we remain at your disposal.

If your order is more than a week late with no expected delivery date, please let us know.

Visa, Mastercard, American Express, Carte Bancaire, PayPal, Apple Pay, Shop Pay, Klarna, Bancontact, Blik and EPS. The payment options available may vary slightly depending on your delivery country.

This is usually due to a security check by your bank, rather than a problem with our website. Please try again or ask your bank to authorise the transaction.

If the transaction is still being declined, please contact us: we will find another way to complete your order.

Please check your bank statement for any debits – whether processed or pending – in the name of Maison Nicolaï Paris, and let us know what you find. In the vast majority of cases, this is a pending bank authorisation and not a lost order.

 These refer to the concentration of fragrance oils, which affects both intensity and longevity:

• Sublime: our most concentrated formulation (Extrait level), offering the richest sillage and longest-lasting wear.
• Eau de Parfum Intense: a rich, long-lasting concentration for a strong presence throughout the day.
• Eau de Toilette: a lighter concentration, ideal for a more subtle, everyday presence.
• Eau Fraîche: our lightest concentration, offering a fresh, delicate touch.

Once a fragrance is discontinued or a limited edition has ended, it's generally not restocked. However, select discontinued fragrances remain available as bespoke, made-to-order creations. Please contact us at contact@nicolaiparis.com if you'd like to know whether a specific fragrance can be made available this way.

Our formulas undergo extensive stability testing. Under EU Cosmetics Regulation, this means an expiry date isn't required on the product. If in doubt, we recommend storing bottles away from heat and light, and using them within 2 years after opening. Please feel free to contact us with any questions.

Several of our creations are formulated without ingredients of animal origin. Our fragrances do not contain pork or animal-derived ingredients, and we do not test on animals. While we are not officially halal certified, our formulas do not contain any of the ingredients typically restricted under halal guidelines. Please contact us at contact@nicolaiparis.com if you'd like to confirm the suitability of a specific fragrance.

Longevity varies from one fragrance to the next, and from one skin to another. Richer compositions like leathers, woods and ambers tend to develop and last longer than fresher, citrus-forward scents. For the fullest experience, we recommend applying to pulse points (wrists, neck) on moisturized skin, as this helps the fragrance last throughout the day.