faq

These depend on your destination and are calculated automatically when you place your order. You will find full details in the delivery charges table above.

Delivery is free for orders of €80 or more in France, €100 or more in the European Union, £125 or more in the United Kingdom and $150 or more in the United States.

Orders placed before 11.00 (Paris time) are prepared the same day in our Paris workshop, Monday to Friday.

Please allow: France 2 to 4 working days · European Union 2 to 5 working days · United Kingdom 2 to 5 working days · United States 2 to 7 working days · rest of the world 4 to 10 working days.

These delivery times do not include periods of high demand or exceptional circumstances, during which they may be extended by a few days.

In France, Colissimo, delivered to your door or to a collection point, whichever you prefer. A Chronopost express option is available for urgent deliveries.

Everywhere else, FedEx Express, with tracking and signature on delivery.

As soon as your parcel is dispatched, you’ll receive an email containing your tracking number and a direct link to the courier’s website. Please remember to check your spam and promotions folders, as this email sometimes ends up there.

If you haven’t received anything within 3 working days, please email us at contact@nicolaiparis.com, quoting your order number: we’ll check the status of your order and get back to you.

We deliver to over a hundred countries. To check, simply enter your address when placing your order: if your country is covered, the delivery options will be displayed along with their prices.

Some destinations cannot be served due to regulatory restrictions relating to the transport of alcoholic products.

Please email us at contact@nicolaiparis.com, stating your order number and your preferred town: we’ll work with you to find a suitable collection point.

Please let us know about the issue and we’ll check your order. Don’t worry: if you haven’t selected a collection point on the carrier’s map, your parcel will be delivered to your address.

Please email us at contact@nicolaiparis.com with your order number: we will check the tracking details with the carrier.

If the parcel is confirmed as lost, we will resend your order and provide you with a new tracking number. If there is an unusual delay, we will monitor the delivery and keep you informed.

Some local address formats are not recognised by our payment page. Please try entering a street number – even an approximate one – or enter it in the address field.

If the problem persists, please contact us: we will process the order for you.

No. Whatever your destination, customs duties and import taxes are covered in full by Maison Nicolaï. The amount shown at the time of your order is the final amount: you will not be charged any additional fees, either by us, by the carrier, or on delivery.

Within the European Union, this is not an issue: there are no customs duties or import formalities between Member States.

Do not make any payments and contact us immediately at contact@nicolaiparis.com. We have already taken care of the formalities and charges on our end: a payment request indicates a processing error, which we will sort out with FedEx.

A parcel may also be held for a few days for a simple document check, without you being asked to pay anything. In this case too, it will cost you nothing.

This is a standard customs procedure for certain destinations. Please forward any enquiries they may have to contact@nicolaiparis.com: we will provide the requested information directly.

This note covers both weather-related issues and address problems. The carrier is best placed to answer your enquiries directly, but we remain at your disposal.

If your order is more than a week late with no expected delivery date, please let us know.

Oui. Les produits non ouverts, non utilisés et dans leur état d'origine peuvent être retournés, à condition d'en faire la demande dans les 30 jours suivant la réception.

Certains articles ne sont pas éligibles : les créations sur mesure et personnalisées, le coffret 3x15 ml personnalisable et les coffrets d'échantillons.

Pour ouvrir un retour, écrivez-nous à contact@nicolaiparis.com en précisant votre numéro de commande, les produits concernés et le motif. Une fois le retour confirmé, nous vous adressons une étiquette de retour prépayée.

Most of our eaux de parfum and eaux de toilette are covered by our ‘try and return’ service: your order includes a free sample, so you can experience the fragrance at home before opening the bottle.

If you’re not satisfied, simply return the bottle, unopened and undamaged, within 30 days of receipt. You get to keep the sample, whether you keep the bottle or not.

The phrases ‘free trial and return’ or ‘sample included’ on the product page indicate which fragrances are eligible.

Once we have received your returned parcel, a refund will be issued to your original payment method within 14 days. Depending on your bank, it may take a few working days for the amount to appear on your statement.

An opened bottle is not eligible for return. We recommend that you try only the sample: this way, you will still be able to return it.

Please contact us before opening your bottle. If the complimentary sample is missing from your order, we will find a solution to enable you to try the fragrance without losing your right to return it.

We’re sorry about that. Please email us at contact@nicolaiparis.com with your order number and a photo of the item you received: our team will sort it out as soon as possible.

We’re sorry about that. Please email us at contact@nicolaiparis.com with your order number: our team will check the status of your parcel and suggest a solution.

We’re sorry to hear that. Please email us at contact@nicolaiparis.com with your order number and a photo of the product and its packaging: our team will arrange a replacement or another solution.

Cap, spray nozzle or finish: if any detail is incorrect, please email us at contact@nicolaiparis.com with your order number and a photo of the item you received. We will check it and get back to you with a solution.

Please email us at contact@nicolaiparis.com, stating your order number and your company’s details (company name, address and VAT number, if applicable): we will issue or amend your invoice.

For every fragrance ordered, the House includes a sample of the chosen fragrance along with two additional samples. To take it a step further, the discovery set allows you to explore a selection of our creations, whilst the customisable 3x15 ml set lets you create your own.

Yes. Once you have purchased the 8-sample discovery set, we will email you a discount code valid for three months on an eau de parfum of 100 ml or more.

We do not offer individual samples, but the customisable 3x15 ml set allows you to choose your fragrances in 15 ml sizes, so you can create a selection entirely to your taste.

We’re sorry about that. Please email us at contact@nicolaiparis.com with your order number: we’ll check and send it to you.

Our codes, such as the one sent after you’ve purchased the discovery box, are sent by email: please check your spam and promotions folders first. If you can’t find it there, please email us at contact@nicolaiparis.com with your order number.

A code may have expired, be subject to a minimum spend, or be restricted to certain products. Please email us at contact@nicolaiparis.com, stating the code and the contents of your basket: we’ll look into it.

Only one code can be used per order. Please choose the one that offers you the best value.

Once an order has been confirmed, a code cannot be applied retrospectively. Please keep it for your next purchase.

Visa, Mastercard, American Express, Carte Bancaire, PayPal, Apple Pay, Shop Pay, Klarna, Bancontact, Blik and EPS. The payment options available may vary slightly depending on your delivery country.

This is usually due to a security check by your bank, rather than a problem with our website. Please try again or ask your bank to authorise the transaction.

If the transaction is still being declined, please contact us: we will find another way to complete your order.

Please check your bank statement for any debits – whether processed or pending – in the name of Maison Nicolaï Paris, and let us know what you find. In the vast majority of cases, this is a pending bank authorisation and not a lost order.

These terms refer to the concentration of fragrance ingredients, which determines the intensity and longevity:

• Sublime: our highest concentration, with the richest scent and the longest-lasting fragrance.
• Eau de Parfum Intense: a generous concentration that lasts all day long.
• Eau de Toilette: a lighter concentration, for a subtle presence in everyday life.
• Eau Fraîche: our lightest, freshest and most delicate concentration.

A discontinued fragrance or a limited edition that is no longer available is not, in principle, reissued. However, some discontinued creations remain available as bespoke orders, made to order.

Please email us at contact@nicolaiparis.com to find out if the fragrance you are looking for can be made to order.

Our formulations undergo extensive stability testing: as a result, European cosmetics regulations do not require us to include an expiry date on our bottles.

As a precaution, store them away from heat and light, and use them within two years of opening.

Many of our products are formulated without ingredients of animal origin. Our fragrances contain no pork or animal derivatives, and we do not carry out any animal testing.

We do not hold halal certification, but our formulations are free from ingredients that are typically prohibited. Please email us at contact@nicolaiparis.com to check the details of a specific fragrance.

Longevity varies from one fragrance to another and from one person to another. Rich compositions – such as leather, wood and amber – unfold and last longer than fresh, citrusy accords.

For optimal longevity, apply the fragrance to pulse points – such as the wrists and neck – on moisturised skin.